The European right to renunciation provides the consumer the right to renounce the purchase without penalty within 15 days of the delivery of the product. However, this rule does not apply to digital content (such as our pdf patterns) once they have been downloaded or started to download. In short, patterns purchased from Misusu Patterns can not be returned, with the exception of digital patterns of which not a single file has been downloaded by the customer. Contact firstname.lastname@example.org within 15 days of your purchase to return a non-downloaded digital pattern.
If there’s a problem with the pattern, you have the right to request a replacement or update of the pattern. If we can’t fix it within a reasonable time, we will offer a full or partial refund.